Terms and Conditions

These booking conditions were published on 2nd April 2008 and apply to all bookings made thereafter. They form the basis of your contract and you should therefore read them carefully. For bookings of packages (please see below) your contract will be with Simply Sweden Ltd. For all other bookings your contract will be with the supplier of the service concerned (e.g. the airline) for whom we act as an agent only. Where your contract is with the supplier of the service(s) concerned, we cannot accept any liability in relation to those services which rest solely with the supplier concerned. The booking conditions of the supplier(s) concerned will apply to your booking and these will be provided to you. Where we refer to packages we mean a combination of at least two of the following types of services when booked at the same time providing the accommodation lasts at least 24 hours or includes overnight accommodation. (a) Transport (b) Accommodation (c) Other tourist services forming a significant part of the booking.

Your financial protection
The air holidays and flights in this brochure are ATOL Protected, since we hold an Air Travel Organiser’s Licence granted by the Civil Aviation Authority. Our ATOL number is ATOL 9274. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information, visit the ATOL website at www.atol.org.uk.

Reservations, Payment and Prices

Prices on the website include the cheapest available flights from London and are only available at certain times on certain dates. Other airports also incur a surcharge. Unless otherwise stated.

Bookings can be made either by email or by phone / fax.

The booking is confirmed upon receipt of your non-refundable deposit. The amount of deposit is determined by the holiday booked. The minimum deposit payable is 15% and the maximum deposit is the full price of the holiday. On some holidays we maybe able to offer a range of deposit and price options, to give you the best price of your holiday. You will be advised of the deposit required at the time of making your enquiry / booking. Outstanding balances are due 2 calendar months before the departure date.

Bookings made within 2 calendar of departure require full payment at time of booking.

The lead passenger is responsible for ensuring all monies are paid on time. Although we try and send reminders out for balance payments, If full payment is not received on time we reserve the right to cancel your holiday and retain your deposit with no warning.

We and the service providers have the right to increase or decrease the prices of unsold holiday and travel arrangements at any time. The current price will be confirmed at the time if booking.

Payment can be made by bank transfer to
HSBC Sort code: 40-07-07
Account No: 41620517
or by sending a cheque made payable to ‘Simply Sweden Ltd’, 5 Hill Road, Springthorpe, Gainsborough. DN21 5QB

Card Payments

There is no charge for paying by debit card. Due to the financial implications of processing credit cards, payments made by credit cards will be subject to a 2% processing fee. This processing fee is non-refundable under any circumstances.

Cancellations, alterations and Refunds
We reserve the right to modify or cancel any holiday, or arrangement at any time before departure. Where we have materially modified the holiday you are entitled to a full refund if the modifications are not acceptable to you. We will not materially modify or cancel the holiday within 5 weeks of the date of departure unless compelled to do so because of circumstances beyond our reasonable control. In the event of cancellation you will receive a full refund, unless we can offer an alternative that you are happy with. If you a receive a refund of all monies paid to Simply Sweden Ltd due to cancellation or material modification by us, you will not be entitled to any further sum by way of compensation, damages or otherwise arising from the cancellation or modification.

Cancellations by the customer: Cancellation can only be made by letter, fax or email. Cancellation fees will apply as follows:
Cancellation made more than 2 calendar months days prior to departure: deposit paid; Cancellation made 2 calendar months or less prior to departure: 100%

Alterations may be made by you to your holiday. We will do our best to accommodate your needs. You will be liable for any additional costs incurred by us for amending your holiday.

If you decide to alter your travel arrangements whilst abroad, we will do our best to accommodate your request, however this is your own responsibility and Simply Sweden Ltd or the Company’s Agents are not responsible for any extras or difficulties that may arise with onward travel as a result of such alterations.

Packages and other bookings where Simply Sweden Ltd is the principal to the contract. It is unlikely that we will have to make any changes to your travel arrangements, but we do plan the arrangements many months in advance. Occasionally changes may be made and we reserve the right to do so at any time. Most of these changes are minor and we will advise you at the earliest possible date. Flight timings and carriers are subject to change due to airline procedures. These details are given as guidance only final details will be shown on your tickets.

As Simply Sweden acts as a booking agent for certain activities, where on the very rare occasions, your holidays is not possible due to the supplier being unable to supply your holiday or part of your holiday we will do our best to find a replacement to your satisfaction and where we fail to do so we will provide a refund relevant to that particular part of the holiday.

Own Arrangements
We cannot be held liable or responsible for any elements of your holiday which are considered "own arrangement" and that are not included in our package. We recommend that sufficient insurance is therefore obtained. All information and advice given by us on travel arrangements, tourist attractions etc. is given in good faith.

Insurance
Personal holiday insurance to cover unforeseen transport problems and delays, illness, injury, personal belongings and cancellation is strongly recommended and essential where participating in activities. Please ensure your policy covers all elememts of your holiday including activities you intend to undertake and all the associated risks. You should also consider if you need cancellation insurance to cover non-returnable deposits in the event of ill health or other unforeseen circumstances.
While taking every care, Simply Sweden Ltd cannot be held responsible for injury or ill health affecting you or a member of your party during your holiday. Except in the case of death and personal injury, any claim against Simply Sweden Ltd, its partners or employees shall be limited to a maximum of the amount paid by the claimant for his/her individual holiday. Simply Sweden Ltd will only be liable for loss or damage caused by negligence or omissions by Simply Sweden Ltd.

Force Majeure
If war or terrorist activities, threatened or actual, civil unrest, industrial action, threatened or actual, weather conditions, fire, flood, drought, or any other event outside the control of the Simply Sweden Ltd delays, curtails, or extends the holiday or compels a change in the holiday arrangements, we cannot accept liability for any resulting loss, damage or expense. We recomment insurance to cover any force majeure event.

Information
It is your responsibility to ensure that you and your party members have the appropriate skills, levels of fitness, and equipment for the holiday of your choice. If you have any doubts, please get in touch. Equipment will be provided as stated.

It is your responsibility to notify Simply Sweden at the time of making full payment of any dietary requirements.

The Company acts as booking agent for hotels, airlines, air charters, bus companies, ground transportation, boat purveyors or owners, and other independent contractors providing accommodations, transportation, and/or other services abroad. Each of these companies is an independent corporation with its own management and is not subject to the control of the Company, including, but not limited to, various overseas ground operators.

It is your responsibility to ensure you have the correct passports / visas / travel documents where appropriate.

No pets are permitted on any of the holidays sold by Simply Sweden Ltd, unless you are informed in writing.

While we make every effort to ensure information is accurate and up-to-date, we cannot be held responsible for any errors. This does not affect your statutory rights.

Whilst Simply Sweden Ltd endeavours to ensure that this site is available 24 hours a day, Simply Sweden Ltd will not be liable if, for any reason, the site is unavailable at any time or for any period.

Simply Sweden Ltd shall not be liable for any damages (including, without limitation, damages for loss of business or loss of profits) arising in contract, tort or otherwise from the use of or inability to use this site, or any material contained in it, or from any action or decision taken as a result of using this site or any such material.

Simply Sweden Ltd accepts no responsibility for the content of any site to which a hypertext link from this site exists. Such links are provided for your convenience on an "as is" basis with no warranty, express or implied, for the information provided within them.

If any of these terms should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or enforceable, it shall be severed and deleted from the clause concerned and the remaining terms and conditions shall survive, remain in full force and effect and continue to be binding and enforceable.

If you have not received your travel documentation 21 days before departure you must contact Simply Sweden Ltd.

Complaints
We welcome feedback (both positive and negative) on all aspects of our holidays so we can continue to improve them. If you are unhappy or dissatisfied with the accommodation or any other service provided by Simply Sweden Ltd please telephone us as soon as possible, during your holiday, so that action can be taken to remedy the problem. Any complaint made to Simply Sweden Ltd after the holiday should be made in writing within 15 days of return.

Data Protection Act.
Please be aware that we must pass the information you provide such as name, address, any special needs/dietary requirements etc. on to the relevant suppliers of your arrangements such as airlines, hotels etc. The information may also be provided to public authorities such as cruise lines for customs or immigration purposes if required by them, or as required by law.

Accommodation
All hotel accommodation is on a bed and breakfast basis unless otherwise stated. Rooms shown are examples of rooms available at particular hotels. The room allocated may differ from that shown in the picture and may be of a different standard depending on the standard of room booked. All log cabins and cottages are self catering unless stated. 

Driving in Sweden
It is your responsibility to ensure you are aware of the legislation concerning driving in Sweden. When hiring a car you are responsible for paying local charges such as any congestion charging, insurance upgrades, additional drivers and environmental charges. You must return the car as directed when collecting the vehicle. If you do not return the vehicle full of fuel you will be charged the pump price plus a percentage as per the rental conditions with the rental company.  

Winter clothing
Although winter clothing is provided for some of the activities, these items are intended to complement your normal thermal winter clothes, so it is important that you have suitable clothing available. Full details of clothing provided will be given at time of booking and on your detailed itinerary.

Itineraries
May vary slightly due to prevailing weather conditions and for safety reasons.

Rights of access
You may walk, cycle, horse ride, ski, and stay temporarily in country areas providing you do not damage crops, forestation areas or other sensitive areas of land. You must respect the privacy of the home by not passing through or staying on private plots of land. Don't disturb and don't destroy, is the main principle of the Swedish Right of Public Access. You are allowed to camp for one night on land not used for agriculture that is located away from the dwelling-house. Ask the landowner for permission if you want to camp as a group. You may light a fire providing it is safe to do so, however, never on bare rocks as this might cause permanent damage due to cracking. When the lighting of fires is prohibited, this applies to all open fires, and is often the case in National parks and conservation areas. You may pick flowers, berries and mushrooms in the countryside, but certain plants, such as all orchids, are protected species and special regulations prescribed by law may apply to what you are allowed to pick in the countryside. Be sure not to leave any litter.

Cottage rentals
All cottage rentals are different. You must take good care of the cottage/flat and follow the rules and regulations that apply. You are personally responsible for any damage that occurs to the property and its contents through your own negligence or that of someone in your party. You must not use the cottage/flat for any purpose other than what was agreed at the time of booking (normal leisure purposes) and you must not allow more people to stay overnight in the cottage/flat or in its grounds than you stated on booking. As with all cottage rentals you must clean the house properly before departure. If you fail to do so we will pass on the landlords cleaning bill to you. If a rowing boat or other form of aquatic transport is located at the property you use it at your own risk. No bed linen or towels are provided at the cottages unless stated. In most cases this can be arranged at an additional fee. You may be asked to provide a refundable deposit to the landlord either on arrival or prior to arrival.

Snowmobiles
You must be in possession of a full driving licence valid in Sweden. All UK full driving licences are valid in Sweden as part of the EU. You must be 18 years or older to drive a snowmobile and you must NOT drive whilst under the influence of alcohol. Your guide will refuse to take you if you are under the influence of alcohol due to safety and Swedish law. You are personally liable to the sum of 6500 SEK for damage caused to the snowmobile. All snowmobile excursions booked through Simply Sweden Limited have snowmobile insurance as required by Swedish Law.

Enjoy your holiday!