Views of our valuable customers

Feb 2010
Holiday was fantastic! And went according to plan thanks to your efforts. I'm very grateful for your attention to detail. Ripan was great . They are really friendly and offered two cabins with adjoining door which worked perfectly with boys. The Husky and snowmobile excusions worked well and the boys loved them.
Hilary and John took their 4 grand children on Holiday to Lapland

Feb 2010
We have just returned from our holiday in Sweden and then Iceland. We would like to say a huge THANK YOU for organising so well the Swedish part of our holiday. We had an absolutely fantastic time. Everything was well organised and we were so very pleased with all that you arranged for us.The husky ride and Ice hotel were breathtaking as was the glittering snow that was falling when we arrived.We would not hesitate to recommend you to any of our friends and family.Thank you once again
Eileen and Rebecca stayed in the Nordic Light Hotel in Stockholm, ICE HOTEL in Lapland with an overnight snowmobile tour and Hotel Arctic Eden

Feb 2010
Just wanted to let you know that we had a fantastic time at the Ice Hotel followed by an equally (possibly even better!) time on the Wilderness Snowmobiling trip. Everything better than I expected - met some great people & had a complete blast snowmobiling. My husband had a 50th birthday to remember, thank you. Looking forward to my next trip to Sweden - possibly a long week-end in Stockholm. I'll be in touch when I've decided!
Sharon booked a surprise holiday for her husband to ICE HOTEL and stayed in a wilderness cabin during an overnight snowmobile tour

Feb 2010
Thank you very much for your understanding and for organizing such a great holiday!..all my friends want to go now and I have recommended you.
Patricia took her husband and daughter to Lapland. They stayed at ICE HOTEL, Ripan and wilderness Log Cabins during overnight husky and snowmobile tours.

Feb 2010
Just had to let you know that John and I had a fabulous few days in Swedish Lapland. The best trip ever. It is the only time I have ever felt sorry to be British and wished I had been born in another land! Everything was so beautiful, including the people and what a wonderful way of life. 
The day time horse ride was the best for me. I can recommend the experience, the night ride was fun too .The Northern Lights didn't show.
I must thanks you for suggesting just the one nights stay in the snow room !! Actually the Northern Lights chalet was beautiful and we didn't want to vacate it !!
Chris we would like to return Jan or Feb 2011. Perhaps you could make a recommendation for accommodation, perhaps Northern lights chalet again or perhaps something/somewhere else ?
We would want 3 nights and a host of activities, of course a return to the Icelandic horses would be compulsory.
Julie spent 2 nights at ICE HOTEL

Feb 2010
Just wanted to say a very big thank you for organising an an amazing honeymoon for us. We had a ball from start to finish and would recommend you to all our friends and family.The ice hotel was incredible and I cannot believe how well we slept...
I was so nervous about the husky ride but it really was the perfect finish to our honeymoon.
Thank you so much again and we hope to book through you in years to come.
Carolyn stayed at ICE HOTEL with an overnight husky tour

Feb 2010
Finally have had a chance to sit down and send you a long overdue “THANK YOU!” Denise & I had a truly wonderful time on our Sweden/Lapland trip. Your excellent customer service, meticulous attention to detail and superior activity providers will always be very much appreciated.
On a scale of 1 to 10, our North-of-the-Arctic-circle experience rates a well-deserved: 9 On the theory that even the best can get better, following are 2 recommendations that, if implemented, would have garnered a 10.

#1 – Northern Lights: One niggling disappointment was not seeing the Northern Lights. We understand you cannot be responsible for Mother Nature or the sun’s temperament. That being said, while we were in Kiruna, several other tourists did see the Northern Lights because their vacation planner had arranged a nighttime visit to Abisko.

We learned, after the fact, that Abisko is a mountaintop hotel located 110 km from Kiruna with a ski loft to the top of the mountain. The tour starts at 18:00 and ends about 24:00. Information about the Northern Lights and dinner/sandwich are included. If we had been booked on the Abisko tour, it is more than likely we would have seen the Northern Lights.

#2 – Igloo Building: This activity did not live up to expectations because of a verbal misunderstanding. When I think of an “igloo”, I think of a half-domed, ice structure; constructed of individual blocks. The folks who ran this activity (who were warm, friendly and delightful) showed us how to build a snow cave; not a classical igloo.

FYI: You cannot build an ice/snow cave in one session. A large mound of snow must first be created; tamped down and then left to set for 24 hours. So the snow cave we had a chance to build was a) not a true igloo and b) was not “our own, start-from-scratch” snow cave because someone else had to create the mound of snow 24 hours earlier.

In closing I say again “WE LOVED OUR TRIP!”. You exceeded our expectations. We would enthusiastically recommend you and your team to our friends, colleagues and relatives.  Bravo on a job well done.
Andrew and Denise travelled from America to Sweden. They stayed in Stockholm, at ICE HOTEL, Hotel Arctic Eden and took an overnight husky tour and an igloo (snow cave) building overnight tour

Jan 2010
Just to say a large THANK YOU for all the arrangements for our recent Northern Lights-Ice Hotel trip. It was magical!
Muriel stayed at ICEHOTEL with an overnight northern lights snowmobile tour

Jan 2010
Just a note to say thanks for arranging a great trip. Everything went well with travel despite the weather in the uk.
Ice hotel and [overnight tours] was organised brilliantly and all ran like clockwork.
Thanks, we'll come again.
Clive stayed at ICE HOTEL and enjoyed and overnight husky safari and an overnight snowmobile tour

Dec 2009
Just a quick note to say thanks for all your assistance in arranging our recent trip to Kiruna and the Ice Hotel.
The trip was a surprise for my wife and I couldn’t have asked for anything more – she had a wonderful time.
Everything you organised ran flawlessly which allowed us just to relax and enjoy the week.
Sean stayed at ICEHOTEL and took an overnight husky safari

Dec 2009
Just to say thank you for a brilliant holiday, everything went really well, the huskies and snowmobile were amazing and the Ice Hotel was magical. 
Jill and her husband flew from Manchester, stayed in Stockholm before moving to Lapland for a 2 night husky safari and a night at ICE HOTEL.

Dec 2009
Just thought I would write and tell you what a fantastic time we had up in Lapland. The High Mountain Snowmobile tour and the Husky expedition were the highlights of the tours.
The sculpting was fun and the ice hotel a great experience.
All in all we had a wonderful and memorable time Thanks for all your help.
I loved the husky time so much and our guide was talking about longer trips - say coming from Abisko back to Kiruna for I think 7 days How much does that cost, say, in March when the days are longer??
Jon stayed at ICE HOTEL with an overnight husky safari

Dec 2009
Thank you very much for organising our holiday to Aurora retreat.  We had a great time and the accommodation and staff were wonderful.
The way we were welcomed and looked after made our visit very special.
I must add that to have a skilled chef cooking for us and the way he so cared about the food he produced was very impressive…the man is a genius.
So often vegetarians get the short straw as far as meals go but not this time.
Have a great Christmas
Shaun enjoyed his holiday in Lapland at Aurora Retreat

Jul 2009
Just a few lines to say that we had a fab time in Stockholm. Not only was the hotel comfortable - it was in itself a very interesting piece of architecture. No hitches at all.  The weather was great although the Swedes said that we were lucky not to have had more rain.  It was raining when we arrived but after that it was sunny all the time - and of course all those hours of daylight!
We made full use of the card - brilliant idea.  Very impressed with the Vasa Museum but managed also to seek out Färgfabriken, an avant-garde contemporary art gallery which is tucked away in an industrial area. Uncertain of how to reach it, we took a number of buses and also trudged through alleyways and fenced in areas.  It certainly lacked the ostentatious signs that led us to the Vasa but it meant to say that we got a learn a bit more about the city than just the tourist angle. Anyway - very positive feedback on our experience.
Anne-Marie flew from Leeds to Stockholm via Amsterdam and stayed at Villa Källhagan in Stockholm.

Jun 2009
Just wanted to let you know that all went well in Sweden. Stenebynas certainly is a very beautiful place, our stay there was definitely a highlight for us. Thanks for your help in organising the trip.
Genevieve stayed in West Sweden

Jun 2009
Just to let you know I enjoyed my first visit to southern Sweden very much indeed.  I did have a couple of minor problems but resolved them easily by talking to helpful people.  Thank you very much for arranging the trip for me.
Marjorie enjoyed a shortened version of our South Sweden Tour, staying in Skåne and Karlskrona

Jun 2009
I had an excellent week in Sweden ; all the travel arrangements went smoothly and I particularly liked the stay on the Barken Viking. The location was brilliant and the ship itself had been refurbished last year so everything was in tiptop condition. Although the weather was not so good in Stockholm there is so much of interest to see there that the 2 wet days were fully occupied. The Columbus proved a bit difficult to find but once that problem had been solved I liked it ; the building has an interesting history and the free coffee/tea between 5 and 7pm was greatly appreciated after a busy day's sightseeing. Many thanks for all your help.
Sarah stayed in Gothenburg before catching the train to Stockholm

Apr 2009
I thought I'd just drop you a quick note to say thank you for sorting such a fabulous trip for us. We were fortunate enough to have perfect weather conditions while we were out with the huskies and although we didn`t see the northern lights, it was a truly fantastic few days.
Louise and her partner enjoyed a 3 night husky holiday in Lapland

Apr 2009
We had an absolutely fab time and I recommend anyone getting married to do it there.  Just a totally wonderful experience.  Thank you so much for all your help.  Everyone told me it couldn't be done in such a short time and you helped me prove them wrong in style.  We had a party here last Friday so everyone could see our photos and I must say i have never seen people fighting to see photos before.  People can't get their head around the idea it really is all made of ice.  Thanks again.
Corina and her new husband had their wedding at ICEHOTEL

Feb 2009
May I say many many thanks for organising the week-end for us. It was a truly amazing experience that my daughter and I will remember for years to come. The journey was without any hitches we found the hotel in Stockholm without any problem and the activities that you arranged for us all added up to having a relaxing but "busy" time. On the down side we did not get to see the Northern lights so we may have to try again but only bring our husbands next time! Once again many thanks for all your help and advice.
Janis stayed at ICEHOTEL and in the Nordic Light Hotel in Stockholm

Feb 2009
Just to let you know that the holiday we booked thru you went very well. Everything went to plan - top marks to SAS and all the others involoved. Flights - all on time. Quality Hotel Arlanda - just right. Old Homestead - good. Ice Hotel - lived up to expecations and 1 night was just right. But what really made our break so enjoyable  was the dogsledding and overnight in the cabin in the forest. Special thanks go to [the guide] who met us at the airport and looked after us for the  next 24 hours. We  were the only 2 guests with [the guide] and we had a  team of dogs each. [The guide] was great company and very patient with us!
Please pass on our thanks if at all possible.
Mike stayed at ICEHOTEL and enjoyed an overnight husky tour

Jan 2009
This is just a note to say that we are now back home after our trip to Sweden.
Camp Ripan was an absolute success.  The cabins were lovely, people at reception, the bar and restaurant could not have been more helpful.
We then transferred on 19th January to the Ice Hotel for our son’s wedding.  Again the transition was brilliant, the cab was on time and we got to the Ice Hotel at the allotted time.
The day and wedding itself in the Ice Hotel was truly magical, one we shall never forget.
The transfer from plane to plane at Stockholm was also very smooth and the transfer was on time too.Thank you for arranging it all so perfectly.  A weekend which we will never forget.
Mary visited Lapland with her family

Jan 2009
Would just like to say what a fabulous holiday we have had at the Aurora Retreat and Ice Hotel. Mikael and his staff [Aurora Retreat] all made the holiday one that we will remember for a very long time.
Mikael works very hard to ensure that all the guests are well looked after. All four of us agreed that it is the best holiday that we have had. (we have had some excellent holidays in the past) I would like to thank you for all the arrangements that you made for us and answering all my question.
Many thanks
PS Now we are going to have to find a holiday to top it. (this could be very hard)
Ellen also visited Lapland with her family